Last updated: 29 July 2026
This policy covers deposits, balance payments, cancellations and weather-related refunds for private yacht charters booked through phuketyacht-charter.com.
Deposit and balance payment
- A 50% deposit is required at the time of booking to confirm your charter date and yacht.
- The remaining 50% is due before your departure date, as agreed at time of booking.
- Your charter is only confirmed once the deposit has been received.
Cancellation by the guest
The deposit is non-refundable once paid, regardless of when you cancel. This reflects the yacht, crew and route being held exclusively for you from the moment of booking.
If you cancel after paying the full balance, the deposit portion remains non-refundable; any amount paid beyond the deposit will be discussed and refunded at our discretion, minus costs already committed on your behalf (e.g. provisioning, permits).
Cancellation due to weather
If we are unable to safely operate your charter due to weather or sea conditions — a decision made by the captain in the interest of guest safety — you will receive a 100% refund of all amounts paid, including the deposit. Alternatively, we’re happy to help you reschedule to another available date at no extra cost.
Cancellation by us
In the rare event we must cancel your charter for reasons other than weather (e.g. mechanical issue with no suitable replacement yacht available), you will receive a full refund of all amounts paid.
Changes to your booking
Date changes are subject to yacht and crew availability. Contact us as early as possible — we’ll do our best to accommodate changes without penalty, subject to availability.
How refunds are paid
Approved refunds are returned to the original payment method within 7–14 business days.
Contact
Questions about a booking, cancellation or refund: admin@phuketyacht-charter.com or WhatsApp +66 88 765 4297.